Court Z just entered the information
age by installing personal computers on all the clerks'
desks. All cases will now be input into the FACTS software
system. Due to illness, clerk Vivian had to miss the
initial FACTS training offered at the inception of the
program. Vivian is computer illiterate and is intimidated
by the computer. She has never used a word processor
and is having a difficult time grasping the concepts
needed to perform her daily tasks. She often pushes
this part of the workload off on newer clerks who have
more computer skills. This negatively affects the work
performance of the unit.
