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A major goal of all court employees
is to provide accurate and timely information. When
giving information to customers, whether orally or in
writing, present it in as easily understandable a format
as the inquiry allows, and avoid legal jargon whenever
possible to make things easier for customers. The category
of customer should extend not only to the general public
but also to attorneys, process servers, staff members
of other justice agencies, and especially to fellow
court employees. Colleagues are internal customers and
should have their information service needs met with
the same level of dispatch and consideration as external
customers.
What Information Court Staff Can Provide
Personnel Rule:
Rule 9.05 C (3) b authorizes discipline of employees for “just cause.”
Glossary of Terms in Personnel Rules for the definitions of “just cause”:
3. performing assigned duties in an inefficient, incompetent or negligent manner;
23: acting in a manner that reflects poorly upon the integrity of the Judicial Branch.
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