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Court Staff Orientation
Understanding the Court System | Knowing the Rules | Doing the Job | Getting Help
Ethics for Clerks
Knowing the Rules: Ethics for Clerks
Impartiality

Principles
1. Impartiality
2. Personal Integrity
3. Professionalism
4. Confidentiality
5. Impropriety
6. Appearance of Impropriety
7. Prohibition Against Giving Legal Advice
8. Duty of Service
9. Competency
10. Discrimination
11. Harassment
12. Technology

Resources
California Code of Ethics
Personnel Rules
What Information Can Court Staff Provide?

Provide impartial and evenhanded treatment of all persons.

Dilemma
· Just Say No?

Guidelines
All persons coming to the court for assistance are entitled to fair and equitable treatment regardless of their personal behavior or legal situation. Court employees must remember that they are often dealing with people who may be having one of the worst experiences of their lives. They must offer to angry, confused, uneducated, and sometimes deceitful customers the same level of competent and policy-neutral help that they provide to those who are pleasant and appreciative. While every court employee has the right to freedom of association or political expression, he or she does not have the right to take sides in a legal dispute, interject himself or herself into the legal decision-making process, second-guess a judge's ruling, or give the appearance of partiality on a political issue that is likely to come before the court. The procedural integrity of the court must be protected at all times.

References

Personnel Rule:
Rule 9.05 C (3) b authorizes discipline of employees for “just cause.”
Glossary of Terms in Personnel Rules for the definitions of “just cause”:
15: attempting to use influence to affect a court action’s outcome;
23: acting in a manner which reflects poorly upon the integrity of the judicial branch.